Service
Our market leading reputation is not only based on excellent products; we also strive to provide you with first class customer service.
We have worked with End User clients for over a decade and have developed a full package of solutions to help make life easier.
Product Training
Throughout the year Mitsubishi Electric host a full calendar of training courses, seminars and events for the benefit of our corporate clients and their supply chains. The topics vary between updates on legislation, environmental matters, products, system efficiencies and market activity.
We aim to bring the most current product and market information to our clients on a regular basis.
Partner Programme
Mitsubishi Electric Business Solution Partners and Accredited Installers ensure our customers can expect the highest levels of installation, commissioning and after care service.
- An assured, consistent level of service across the UK
- The highest level of installation and after sales service
- Extended warranty of up to 7 years
- Meet the highest industry and Partner Programme standards
- Employ highly skilled, fully trained and qualified engineers
- Hold a trading Mitsubishi Electric credit account
Finance Solutions
You may wish to spread the cost of your installation over a number of years, rather than one up front cost. Our MELFinance options will offer competitive rates to cover the entire installation for up to five years.
For further information, visit www.melfinancesolutions.co.uk
Mitsubishi Electric Europe B.V. incorporated in the Netherlands with limited liability with a registered English Branch (number FC190156, BR003391), trading from Travellers Lane, Hatfield, Hertfordshire, AL10 8XB, England. Mitsubishi Electric Europe B.V. is authorised and regulated by the Financial Conduct Authority for credit broking related to Mitsubishi Electric goods and services. See the Financial Services Register reference number: 680870 for full details. Hire purchase / lease rental will be considered subject to status by independent finance houses as facilitated by Mitsubishi Electric. Finance house's terms and conditions apply. Formal application is required for hire purchase / lease rental and includes a credit check. This brochure does not constitute an offer to supply goods / services or provide or arrange hire purchase / lease rental. Finance houses reserve the right to use the indicative financial illustration during negotiations with your client and to withdraw / amend terms without reasoning. All goods are supplied subject to Company's General Terms and Conditions of sale, copy available upon request. Clients will be required to enter into a maintenance agreement as condition to hire purchase / lease rental. For more info visit MEL Finance Solutions
Reporting
The Corporate Solutions team will regularly update you on full details of equipment shipped to each of your sites including address, installer, partner status, warranty period and net value. We can also provide further detail upon request for specific sites including:
- Equipment product list
- Enhanced Capital Allowance eligibility
- Site history for warranty claims or issues
- Stock forecasting for longer term large roll out programmes
We will speak to you about your specific requirements and do our best to help you with the information flow.
Factory Visits
Mitsubishi Electric is proud to include a UK Manufacturing facility for both heating and air conditioning products. Our UK factory is based in Livingston, Scotland. We offer regular factory tours to our corporate clients.
This is an excellent opportunity to visit the facilities and witness first hand the manufacturing and assembly of heating and air conditioning units and learn about our testing and R&D facilities. You will also be able to see examples of the lean manufacturing procedures which are used throughout all of Mitsubishi Electric factories worldwide.
Warranty
Corporate Clients are eligible for extended warranty for up to 7 years (parts and labour contribution) for both splits and VRF equipment, provided they use Mitsubishi Electric Business Solution Partners (BSPs) for installation & maintenance of their air conditioning equipment.
There is no point installing a product with an extended warranty if you can't keep it. Mitsubishi Electric can transfer the warranty back to you, the end user. If you decide to change to a different maintenance contractor you have peace of mind that your warranty is still secure.
Aftersales
Our 24/7 technical helpline, warranty and spares department is based in Manchester. We understand that our clients are busy and it is imperative that any site problems are resolved swiftly and efficiently as any serious downtime costs time and money.
We pride ourselves on an excellent after sales service. The helpdesk offers qualified guidance to your contractors. The serial number of the unit will be required to efficiently process an order for replacement.
Future Development
Technical Support
Mitsubishi Electric has 8 regional offices, each with their own Pre-Sales Technical team to provide support to your consultants and installers.
The Corporate Solutions team also has an experienced and dedicated Technical Manager to help you with your company's individual challenges including:
- Energy Management
- Capital and whole life costs
- Innovation
- Legislation
- Design
- After Sales Care
Account Management
The Corporate Solutions team strives to provide our customers with the best possible service. To that end you are appointed with a dedicated Account Manager to support you with:
- Equipment Forecasting
- Warranty Management & Warranty Transfer
- Spend, Quotation and Product Report
- Asset Registers
- Communication with your supply chain
- Product updates
- Recommendation of installers/maintenance companies
